Testing your line, it confirms your line can only support max speed 500KB\/s. initial test indicates your Broadband performing as it should<\/p>\n<\/blockquote>\n
Er yes, I WOULD LOVE 500KB\/s. That\u2019s the whole reason I am complaining for the love of anything holy! So it appears that even @BTCare don\u2019t have any access to history of a call. If I was them, I\u2019d be sitting there, reading the history of calls, engineer visits, terrible download speeds etc and thinking \u2013 god, this is bad, we should do something about this. But no, looks like the new reaction is \u201cWe can\u2019t see anything wrong sir\u201d. Maybe they\u2019d like me to replace my micro filters again. Or I could phone the BT help desk and they can ask me if I am plugged into the test socket. <\/p>\n
4. BT have no concept that asking your customers repeatedly to be around for Engineer visits is actually not that easy. On at least one occasion I stayed in only to find out at the end of the day the engineer wasn\u2019t going to visit and was working at the exchange instead. Once I stayed in to the last moment before I had to drive down south to pick my mother up. End result we ended back at Chester at 10pm instead of 5pm, and no, the broadband was still slow. On one noticeable occasion, Akemi had been in when the engineer visited, after we left we found broadband wasn\u2019t working at all. This was traced back to the router not being plugged in again. The speed was fine for less than 24 hours after reconnection. <\/p>\n
How on earth does anyone get anybody to pay any attention to an issue in this country? Do we have to take legal action? Report people to their official overseeing bodies? How much time does that take? Why on earth can\u2019t I just say \u201cThere\u2019s a problem\u201d and somebody fixes it? Is it too much to ask for? <\/p>\n
Update Sunday 26th July<\/em><\/p>\n Just been asked by BT:<\/p>\n I am looking into this further to see what the problem is.I hate to ask but have you tried usuall diagonstics,ie filters,router,test socket<\/p>\n<\/blockquote>\n Hahahahaha – bonk<\/p>\n > It\u2019s been four years since I moved back from Japan and I am still not used to the concept of \u2018service\u2019 this country has. We seem to revel in mediocrity with the odd beacon of hope shining in the darkness (thank you scan.co.uk, I appreciate you rising about the rest). In my job I like to think I will go the extra mile for a client. For example, over the last couple of weeks I have been sleeping with…<\/p>\n\n
